Summary
Quick steps from the JC Solution Center for reporting suspicious emails with the Report Phish button in Outlook and Gmail, plus warning signs to watch for and what to do if you already clicked a link.
Body
Overview
If an email looks suspicious, use the Report Phish button right away. It sends the email to the JC Solution Center for review and helps protect everyone at Jackson College from similar messages.
Report it if the email:
- Asks for your password, MFA code, or personal information
- Creates urgency or threatens your account
- Has unexpected links, attachments, or QR codes
- Comes from an unusual or mismatched sender
Do not click links, open attachments, or reply to suspicious emails.
Report phishing in Outlook
- Open the suspicious email.
- Click Report Phish. You can find it in the email's toolbar next to the Reply and Forward buttons, or on the Home tab in the Add-ins group. If you don't see it, click … (More actions) and choose Report Phish.
- In the Report Suspicious panel, click Report Phish.
- Click Report Phish again to confirm. The email is sent to the JC Solution Center for review.
Report phishing in Gmail
- Open the suspicious email.
- Click the Report Phish icon (the envelope with a fishing hook) in the right-side panel. If you don't see the panel, click the small arrow at the bottom right of Gmail to show it.
- In the Report Suspicious panel, click Report Phish.
- When asked "Are you sure you want to report this email?", click Report Phish again. The email is sent to the JC Solution Center for review.
If you already clicked a link or entered information
- Change your Jackson College password right away from a device you trust.
- Contact the JC Solution Center and tell them what you clicked, entered, or downloaded.
- If you approved an unexpected MFA prompt, tell the JC Solution Center, and deny any prompts you did not start.
- Report the email using the steps above.
If you are unsure whether an email is safe, contact the JC Solution Center.