How to Toggle Browser Extensions
Why Do This?
Some applications used by Jackson College, such as Respondus not working or Okta MFA with 'Null ID Token', may have issues functioning with certain browser extensions. This article will show you how to enable and disable extensions for the browsers Microsoft Edge and Google Chrome. To test if an extension is causing an issue, try opening the application facing errors in a private/incognito tab first. If it launches properly, then it is likely an extension causing the issue.
Microsoft Edge
Below is how to access the extension control settings for Microsoft Edge.
1. Open Edge.
2. In the top right corner, click the ellipsis (three dots) for a list of browser options.
3. Select the ‘Extensions’ option denoted with a puzzle piece. This will open another option panel.
4. In this new panel, select the ‘Manage extensions’ option. This will take you to the extensions settings page.
5. Under ‘Installed extensions’ header you will see a list of the extensions available to you. On the right side of each item is a toggle switch for each extension. This toggle enables and disables the extension, it does not install or uninstall it.
Google Chrome
Below is how to access the extension control settings for Google Chrome.
1. Open Chrome.
2. In the top right corner, click the ellipsis (three dots) for a list of browser options.
3. Hover over the ‘Extensions’ option denoted with a puzzle piece. From the sub options, select ‘Manage Extensions’ option. This will take you to the extensions settings page.
4. Under the ‘All Extensions’ and ‘Chrome Apps’ headers you will see a list of the extensions available to you. In the bottom right corner of each item is a toggle switch for each extension. This toggle enables and disables the extension, it does not install or uninstall it.
