Service Catalog

Categories (7)

Account Issue

Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.
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Enterprise Technologies

Need assistance with Webi, Colleague UI, Canvas, Jet Steam, Account Issue, etc
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Multimedia Equipment

Need assistance with projectors, audio, TV, event, speakers, microphones, screen, etc support.
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Software / Printer

I need assistance with adding, installing, uninstalling, and other general assistance with printers and software such as Adobe, Microsoft, etc.
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Computer Issues

For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.
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Network, VPN and Wi-Fi Issues

Need assistance to connect to the network, VPN, no network found, wireless connection errors, etc.
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MS Teams/Telephony

Need assistance with MS Teams, inbound/outbound calls, and general phone issues.
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Services (4)

Email Support

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

Multifactor Authentication (MFA) Reset

I need assistance with resetting my Multifactor Authentication (MFA)

Equipment Request

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

CV-WiFi Assistance

I need my CV-WiFi password or CV-WiFi assistance.