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Categories (9)
Solution Center
Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.
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Enterprise Technologies
Need assistance with Webi, Colleague UI, Canvas, Jet Steam, Account Issue, etc
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Email
Need assistance with the Jackson College Outlook or G-mail
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Multimedia Equipment
Need assistance with projectors, audio, TV, event, speakers, microphones, screen, etc support.
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Printer Problem
Need assistance with installing printer and its driver.
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Software
I need assistance with adding, installing, uninstalling, and other general assistance with software such as Adobe, Microsoft, etc.
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Network, VPN and Wi-Fi Issues
Need assistance to connect to the network, VPN, no network found, wireless connection errors, etc.
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MS Teams/Telephony
Need assistance with MS Teams, inbound/outbound calls, and general phone issues.
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Computer Issues
For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.
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Services (5)
Login Assistance
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
General Assistance
Submit a ticket for general assistance.
Multifactor Authentication (MFA) Reset
I need assistance with resetting my Multifactor Authentication (MFA)
CV-WiFi Assistance
I need my CV-WiFi password or CV-WiFi assistance.
Esports Problem
When describing your issue, please specify whether it relates to software or hardware.
Popular Services
Canvas Assistance
Email Support
General Assistance
Login Assistance
Multifactor Authentication (MFA) Reset
My Recently Visited Services
SW: Microsoft 365 Support
CV-WiFi Assistance
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SW: Ironbox Support
Shared Drive Assistance