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Categories (9)
Solution Center
Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.
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Enterprise Technologies
Need assistance with Webi, Colleague UI, Canvas, Jet Steam, Account Issue, etc
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Email
Need assistance with the Jackson College Outlook or G-mail
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Multimedia Equipment
Need assistance with projectors, audio, TV, event, speakers, microphones, screen, etc support.
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Printer Problem
Need assistance with installing printer and its driver.
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Software
I need assistance with adding, installing, uninstalling, and other general assistance with software such as Adobe, Microsoft, etc.
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Network, VPN and Wi-Fi Issues
Need assistance to connect to the network, VPN, no network found, wireless connection errors, etc.
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MS Teams/Telephony
Need assistance with MS Teams, inbound/outbound calls, and general phone issues.
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Computer Issues
For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.
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Services (3)
Multifactor Authentication (MFA) Reset
I need assistance with resetting my Multifactor Authentication (MFA)
Email Support
The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.
CV-WiFi Assistance
I need my CV-WiFi password or CV-WiFi assistance.
Popular Services
Hardware Assistance Request
Password Reset Assistance
Employee: Software Support
Multifactor Authentication (MFA) Reset
Colleague UI Support
My Recently Visited Services
Multifactor Authentication (MFA) Reset
Password Reset Assistance
Hardware Assistance Request
Event Support Request
Equipment Request