Service Catalog

Categories (9)

Solution Center

Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.
Expand

Enterprise Technologies

Need assistance with Webi, Colleague UI, Canvas, Jet Steam, Account Issue, etc
Expand

Email

Need assistance with the Jackson College Microsoft and Google E-mail.
Expand

Multimedia Equipment

Need assistance with projectors, audio, TV, event, speakers, microphones, screen, etc support.
Expand

Printer Problem

Need assistance with installing printer and its driver.
Expand

Software

I need assistance with adding, installing, uninstalling, and other general assistance with software such as Adobe, Microsoft, etc.
Expand

Network, VPN and Wi-Fi Issues

Need assistance to connect to the network, VPN, no network found, wireless connection errors, etc.
Expand

MS Teams/Telephony

Need assistance with MS Teams, inbound/outbound calls, and general phone issues.
Expand

Computer Issues

For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.
Expand

Services (5)

Login Assistance

I need assistance with logging into my Jackson College account for one of the following services: Canvas, JetStream, E-mail, Azure MFA, and Office 365 services.

General Assistance

Submit a ticket for general assistance.

Multifactor Authentication (MFA) Reset

I need assistance with resetting my Multifactor Authentication (MFA)

CV-WiFi Assistance

I need my CV-WiFi password or CV-WiFi assistance.

Esports Problem

When describing your issue, please specify whether it relates to software or hardware.