Service Catalog

Categories (4)

Account Issue

Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.
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Computer Issues

For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.
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Network, VPN and Wi-Fi Issues

Need assistance to connect to the network, VPN, no network found, wireless connection errors, etc.
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MS Teams/Telephony

Need assistance with MS Teams, inbound/outbound calls, and general phone issues.
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Services (16)

Email Support (Outlook/Gmail)

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Multifactor Authentication (MFA) Reset

I need assistance with resetting my Multifactor Authentication (MFA)

Software/Printer Support

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

Equipment Request

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

Shared Drive Assistance

I need assistance adding/removing a shared drive/folder.

AV Support: General

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

Event Support Request

I need support for events using projection, audio, and/or microphones.

Cadence Assistance

Submit a ticket for Mongoose Cadence Assistance.

Canvas Assistance

Submit a ticket for Canvas and Online Classroom Support.

Colleague Assistance

Submit a ticket for screen access requests, end user support, errors, ect.

CV-WiFi Assistance

I need my CV-WiFi password or CV-WiFi assistance.

ID/Meal Plan Issue

Submit a ticket for ID/Meal Plan Issue

Recruit Assistance

Submit a ticket for Recruit Assistance.

Softdocs/Electronic Forms Assistance

Submit a ticket for Access and form creation, etc.

JetStream Assistance

Submit a ticket for JetStream issues such as specific access for staff and faculty.

Report/Data Request

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse