Solution Center

Need assistance with login or password reset, Wi-fi access for JC/CV, printing access, notebooks, and other equipment available for checkout for Jackson College employees.

Services (11)

Account Unlock Request

I need assistance unlocking my account.

Password Reset Request

I need assistance resetting my password.

Solution Center Laptop Checkout

Use this request to checkout a Solution Center laptop.

Submit a ticket for Adding shared drives

Submit a ticket for Adding shared drives to user accounts, and manually mapping the Shared drives location to a user's PC login.

Submit a Ticket for Classroom Support

I need assistance with a classroom computer, either software and/or hardware.

Submit a Ticket for Hardware Technology

I need assistance with a computer, laptop, or tablet. This includes a keyboard, mouse, and/or monitor.

Submit a Ticket for Okta Reset

I need assistance to reset my Okta account because of a new number, new phone, or other issues.

Submit a Ticket for JW/HLC Instructional Support

I need IT support in JW and HLC for AV, simulations, etc.

Submit a Ticket for Shared Drive/Folder Access

I need assistance adding/removing a shared drive/folder.

Phishing

Report emails that you have received that look suspicious or phishy.

Submit a Ticket for Shared Folder Creation

I need assistance with creating a shared folder in the Q: drive.