Popular Services

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

I need assistance logging in to my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, Google Workspace, housing, and Office 365.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Submit a ticket for screen access requests, end user support, errors, ect.

I need assistance with Jackson College VPN connection.

Submit a ticket for Access and form creation, etc.

I need assistance resetting my password.

I need assistance unlocking my account.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance adding/removing a shared drive/folder.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with a wired connection.

Wi-Fi hot spot request for JC employees only

Use this request to checkout a Solution Center laptop.

I need support for events using projection, audio, and/or microphones.

High School Student request form.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance with my connection to the JC-WiFi.

I need assistance with BitLocker. Please include the TAG number for the computer.