Popular Services

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with my connection to the JC-WiFi.

Submit a ticket for screen access requests, end user support, errors, ect.

I need assistance logging in to my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, Google Workspace, housing, and Office 365.

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance resetting my password.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Submit a ticket for JetStream issues such as specific access for staff and faculty.

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

I need assistance unlocking my account.

I need my CV-WiFi password or CV-WiFi assistance.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

Wi-Fi hot spot request for JC employees only

I need assistance with Jackson College VPN connection.

I need assistance adding/removing a shared drive/folder.

I need support for events using projection, audio, and/or microphones.

Submit a ticket for Mongoose Cadence Assistance.

High School Student request form.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

Use this request to checkout a Solution Center laptop.

I need assistance with a wired connection.

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.