Popular Services

I need assistance with a computer, laptop, or tablet. This includes a keyboard, mouse, and/or monitor.

I need hardware assistance with a computer.

Submit a ticket for error messages when trying to log in, Colleague, Canvas loop (rerouting back to JC Canvas login page)

I need assistance with logging into my Jackson College account for one of the following services: Canvas, JetStream, E-mail, Azure MFA, and Office 365 services.

I need assistance adding/removing a shared drive/folder.

I need a reload for my computer.

I need assistance to reset my Okta account because of a new number, new phone, or other issues.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need assistance with the CV-WiFi.

I need assistance resetting my password.

Submit a ticket for Jet Stream access, end-user support, screens, etc.

I need assistance with the Jackson College Outlook, shared mailbox, etc.

I need assistance unlocking my account.

Submit a ticket for Canvas and Online Classroom Support, textbook, access, etc

Report emails that you have received that look suspicious or phishy.

Submit a ticket for screen access requests, end user support, errors, training, and etc.

I need assistance with the Jackson College Gmail, applications, etc.

I need assistance with the VPN connection.

I need assistance with a classroom computer, either software and/or hardware.

I need assistance with my phone (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance with creating a shared folder in the Q: drive.

I need assistance with removing potential malware on my system.