Popular Services

Submit a ticket for general assistance.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

Submit a ticket for screen access requests, end user support, errors, ect.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with installing a printer.

Submit a ticket to Request for Creating Shared Folder (Q: Drive)

I need a reload for my computer.

I need assistance resetting my password.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need assistance with the Jackson College Gmail, Google Drive, etc.

Unable to access JC Services

I need assistance adding/removing a shared drive/folder.

I need assistance with Jackson College VPN connection.

I need assistance with a classroom computer, either software and/or hardware.

I need assistance with BitLocker. Please include the TAG number for the computer.

Wi-Fi hot spot request

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need support for events using projection, audio, and/or microphones.

I need assistance unlocking my account.

Submit a ticket for Business Objects, ODS and the data warehouse