Popular Services

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance resetting my password.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need hardware assistance with a computer.

Submit a ticket for general assistance.

I need support for events using projection, audio, and/or microphones.

I need assistance with the Jackson College Gmail, Google Drive, etc.

Submit a ticket for Canvas and Online Classroom Support, textbook, access, etc

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance unlocking my account.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

Submit a ticket for Adding users to and assisting users in the use of Calendly.

Submit a ticket for Installing, Uninstalling, Updates, Error, etc. for iPad, MacOS, Chromebook, and Windows.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for Microsoft 365 software installs or other general assistance. (Visio, Outlook, Onedrive, Word, Excel, Teams, etc.)

I need assistance with a wired connection.

Submit a ticket for Installing/assisting users with software on personal equipment. (not a default JC software supported)

I need assistance with a computer, laptop, or tablet. This includes a keyboard, mouse, and/or monitor.

I need assistance with the VPN connection.

I need assistance with projector, screen, speakers, and AV cart issues in a classroom.

I need assistance adding/removing a shared drive/folder.

I need assistance with a classroom computer, either software and/or hardware.

Submit a ticket for Business Objects, ODS and the data warehouse

Submit a ticket for Ironbox (Update/Create)

I need assistance with my phone (including not receiving incoming calls, being unable to make outbound calls, etc.)