Popular Services
I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
I need assistance with resetting my Multifactor Authentication (MFA)
Submit a ticket for screen access requests, end user support, errors, ect.
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
I need assistance with the Jackson College Gmail, Google Drive, etc.
I need support for events using projection, audio, and/or microphones.
I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.
I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.
Submit a ticket to Request for Creating Shared Folder (Q - R: Drive)
Submit a ticket for Business Objects, ODS and the data warehouse
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)
The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.
Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.
I need assistance with Jackson College VPN connection.
I need assistance with my connection to the JC-WiFi.
I need IT support in JW and HLC for AV, simulations, etc.
I need assistance with installing a printer.