Popular Services

Submit a ticket for Canvas and Online Classroom Support.

I need assistance resetting my password.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Submit a ticket for screen access requests, end user support, errors, ect.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need support for events using projection, audio, and/or microphones.

Submit a ticket for Jet Stream issues such as specific access for staff and faculty.

I need assistance with resetting my Multifactor Authentication (MFA)

I need my CV-WiFi password or CV-WiFi assistance.

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

I need a reload for my computer.

I need assistance with my connection to the JC-WiFi.

I need assistance with Jackson College VPN connection.

I need assistance with installing a printer.

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.

I need assistance adding/removing a shared drive/folder.

Submit a ticket for updates, maintenance, and outages within colleague.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance unlocking my account.

High School Student request form.