Popular Services

I need assistance with logging into my Jackson College account for one of the following services: Canvas, JetStream, E-mail, Microsoft MFA, and Office 365 services.

Submit a ticket for general assistance.

I need my CV-WiFi password or CV-WiFi assistance.

I need support for events using projection, audio, and/or microphones.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for Canvas and Online Classroom Support, textbook, access, etc

Submit a ticket for error messages when trying to log in, Colleague, Canvas loop (rerouting back to JC Canvas login page)

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need assistance resetting my password.

I need assistance unlocking my account.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need assistance adding/removing a shared drive/folder.

I need assistance with a JC-WiFi issue.

I need assistance with a wired connection.

I need assistance with a computer, laptop, or tablet. This includes a keyboard, mouse, and/or monitor.

Submit a ticket for Microsoft 365 software installs or other general assistance. (Visio, Outlook, Onedrive, Word, Excel, Teams, etc.)

Wi-Fi Puck request.

I need hardware assistance with a computer.

I need assistance with a classroom computer, either software and/or hardware.

I need assistance with the VPN connection.

Submit a ticket for Installing, Uninstalling, Updates, Error, etc. for iPad, MacOS, Chromebook, and Windows.

I need assistance with the projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

I need IT support in JW and HLC for AV, simulations, etc.

Submit a ticket for screen access requests, end user support, errors, training, and etc.