Popular Services

Submit a ticket for Canvas and Online Classroom Support.

Submit a ticket for general assistance.

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need assistance resetting my password.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance unlocking my account.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with a classroom computer, either software and/or hardware.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

I need assistance with Jackson College VPN connection.

I need assistance adding/removing a shared drive/folder.

I need support for events using projection, audio, and/or microphones.

When describing your issue, please specify whether it relates to software or hardware.

Unable to access JC Services

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.

Submit a ticket for the Welcome to Canvas course.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

Report emails that you have received that look suspicious or phishy.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)