Popular Services

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

I need assistance with installing a printer.

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

I need support for events using projection, audio, and/or microphones.

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for updates, maintenance, and outages within colleague.

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Business Objects, ODS and the data warehouse

Submit a ticket for Jet Stream issues such as specific access for staff and faculty.

Use this request to checkout a Solution Center laptop.

I need assistance with a wired connection.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need assistance resetting my password.

I need assistance unlocking my account.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need a reload for my computer.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)