Popular Services

Submit a ticket for Canvas and Online Classroom Support.

I need assistance resetting my password.

Submit a ticket for general assistance.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need support for events using projection, audio, and/or microphones.

Unable to access JC Services

Submit a ticket for Business Objects, ODS and the data warehouse

When describing your issue, please specify whether it relates to software or hardware.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Jet Stream issues such as specific access for staff and faculty.

Wi-Fi hot spot request

I need assistance unlocking my account.

I need assistance with Jackson College VPN connection.

Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.

I need assistance with my connection to the JC-WiFi.

Report emails that you have received that look suspicious or phishy.

I need assistance with a wired connection.

Submit a ticket for Adobe software installs or other general assistance. (Acrobat, Photoshop, etc.)

Submit a ticket for assistance with Respondus in regards to Installing, Uninstalling, Updates, Error, etc.

Submit a ticket for Google Workspace software installs or other general assistance. (Gmail, Calendar, Meet, Docs, Drive, etc.)