Search36 Results

Services or Offerings?
Account Unlock Request
  1. Services
  2. Account Issue
I need assistance unlocking my account.
Colleague UI Support
  1. Services
  2. Enterprise Technologies
  3. Colleague UI
Submit a ticket for screen access requests, end user support, errors, ect.
Email Support
  1. Services
  2. None
The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.
High School Student Assistance
  1. Services
  2. Account Issue
High School Student request form.
Inbound/Outbound Call Issues
  1. Services
  2. MS Teams/Telephony
Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)
JC-WiFi Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with my connection to the JC-WiFi.
Login Assistance
  1. Services
  2. Account Issue
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
MS Teams Phone Issue
  1. Services
  2. MS Teams/Telephony
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Multifactor Authentication (MFA) Reset
  1. Services
  2. None
I need assistance with resetting my Multifactor Authentication (MFA)
Password Reset Assistance
  1. Services
  2. Account Issue
I need assistance resetting my password.
Printer and Driver Installation Assistance
  1. Services
  2. Software / Printer
I need assistance with installing a printer.
Software Support
  1. Services
  2. Software / Printer
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
Solution Center Laptop Checkout
  1. Services
  2. Account Issue
Use this request to checkout a Solution Center laptop.
Wired Connection Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a wired connection.
AV Support: General
  1. Services
  2. Multimedia Equipment
I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.