Search33 Results

Services or Offerings?
Account Unlock Request
  1. Services
  2. Account Issue
I need assistance unlocking my account.
Email Support (Outlook/Gmail)
  1. Services
  2. None
I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.
High School Student Assistance
  1. Services
  2. Account Issue
High School Student request form.
Inbound/Outbound Call Issues
  1. Services
  2. MS Teams/Telephony
Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)
JC-WiFi Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with my connection to the JC-WiFi.
Login Assistance
  1. Services
  2. Account Issue
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
MS Teams Phone Issue
  1. Services
  2. MS Teams/Telephony
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Password Reset Assistance
  1. Services
  2. Account Issue
I need assistance resetting my password.
Solution Center Laptop Checkout
  1. Services
  2. Computer Issues
Use this request to checkout a Solution Center laptop.
Wired Connection Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a wired connection.
General Phone Issue Assistance
  1. Services
  2. MS Teams/Telephony
I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)
Multifactor Authentication (MFA) Reset
  1. Services
  2. None
I need assistance with resetting my Multifactor Authentication (MFA)
Computer Reload Request
  1. Services
  2. Computer Issues
I need a reload for my computer.
Hardware Assistance Request
  1. Services
  2. Computer Issues
I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.
Software/Printer Support
  1. Services
  2. None
Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)