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Services or Offerings?
Account Unlock Request
  1. Services
  2. Account Issue
I need assistance unlocking my account.
Colleague UI Support
  1. Services
  2. Enterprise Technologies
  3. Colleague UI
Submit a ticket for screen access requests, end user support, errors, ect.
Email Support
  1. Services
  2. None
The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.
Employee: Software Support
  1. Services
  2. Software / Printer
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
High School Student Assistance
  1. Services
  2. Account Issue
High School Student request form.
Inbound/Outbound Call Issues
  1. Services
  2. MS Teams/Telephony
Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)
Instructional Support for JW/HLC
  1. Services
  2. Multimedia Equipment
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
JC-WiFi Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with my connection to the JC-WiFi.
Login Assistance
  1. Services
  2. Account Issue
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
MS Teams Phone Issue
  1. Services
  2. MS Teams/Telephony
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Multifactor Authentication (MFA) Reset
  1. Services
  2. None
I need assistance with resetting my Multifactor Authentication (MFA)
Password Reset Assistance
  1. Services
  2. Account Issue
I need assistance resetting my password.
Printer and Driver Installation Assistance
  1. Services
  2. Software / Printer
I need assistance with installing a printer.
Solution Center Laptop Checkout
  1. Services
  2. Account Issue
Use this request to checkout a Solution Center laptop.
Wired Connection Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a wired connection.