Search53 Results

Lookup Category Clear Category
Services or Offerings?
Account Issue Request
  1. Services
  2. Enterprise Technologies
  3. Account Issues
Unable to access JC Services
Account Unlock Request
  1. Services
  2. Solution Center
I need assistance unlocking my account.
Colleague UI Support
  1. Services
  2. Enterprise Technologies
  3. Colleague UI
Submit a ticket for screen access requests, end user support, errors, ect.
High School Student Assistance
  1. Services
  2. Solution Center
High School Student request form.
Inbound/Outbound Call Issues
  1. Services
  2. MS Teams/Telephony
Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)
Instructional Support for JW/HLC
  1. Services
  2. Multimedia Equipment
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
JC-WiFi Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with my connection to the JC-WiFi.
Login Assistance
  1. Services
  2. None
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
Microsoft Outlook, Shared Mailbox and Distribution list Assistance
  1. Services
  2. Email
I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.
MS Teams Phone Issue
  1. Services
  2. MS Teams/Telephony
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Password Reset Assistance
  1. Services
  2. Solution Center
I need assistance resetting my password.
Printer and Driver Installation Assistance
  1. Services
  2. Printer Problem
I need assistance with installing a printer.
Solution Center Laptop Checkout
  1. Services
  2. Solution Center
Use this request to checkout a Solution Center laptop.
Submit a Ticket for Classroom Printer Problem
  1. Services
  2. Printer Problem
I need assistance with installing a printer and driver for a classroom.
Wired Connection Service Request
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a wired connection.