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Services or Offerings?
Account Unlock Request
  1. Services
  2. Solution Center
I need assistance unlocking my account.
Login Assistance
  1. Services
  2. None
I need assistance with logging into my Jackson College account for one of the following services: Canvas, JetStream, E-mail, Microsoft MFA, and Office 365 services.
Microsoft Outlook, Shared Mailbox and Distribution list Assistance
  1. Services
  2. Email
I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.
Password Reset Request
  1. Services
  2. Solution Center
I need assistance resetting my password.
Solution Center Laptop Checkout
  1. Services
  2. Solution Center
Use this request to checkout a Solution Center laptop.
Submit a ticket for Account issues
  1. Services
  2. Enterprise Technologies
  3. Account Issues
Submit a ticket for error messages when trying to log in, Colleague, Canvas loop (rerouting back to JC Canvas login page)
Submit a ticket for Adding shared drives
  1. Services
  2. Solution Center
Submit a ticket for Adding shared drives to user accounts, and manually mapping the Shared drives location to a user's PC login.
Submit a Ticket for Classroom Printer Problem
  1. Services
  2. Printer Problem
I need assistance with installing a printer and driver for a classroom.
Submit a ticket for Colleague UI
  1. Services
  2. Enterprise Technologies
  3. Colleague UI
Submit a ticket for screen access requests, end user support, errors, training, and etc.
Submit a Ticket for Inbound/Outbound Call Issues
  1. Services
  2. MS Teams/Telephony
I need assistance with my phone (including not receiving incoming calls, being unable to make outbound calls, etc.)
Submit a ticket for Instructional Support for JW/HLC
  1. Services
  2. Multimedia Equipment
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
Submit a Ticket for JC-WiFi Issue
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a JC-WiFi issue.
Submit a Ticket for MS Teams Phone Issue
  1. Services
  2. MS Teams/Telephony
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Submit a Ticket for Printer and Driver Installation
  1. Services
  2. Printer Problem
I need assistance with installing a printer and its driver.
Submit a Ticket for Wired Connection Problem
  1. Services
  2. Network, VPN and Wi-Fi Issues
I need assistance with a wired connection.