Computer Issues

For assistance with software and hardware issues. Also includes malware incidents, BitLocker keys, and system reloads.

Services (5)

Hardware Assistance Request

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

SW: Employee Support

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

Computer Reload Request

I need a reload for my computer.

Malware Support

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

BitLocker Support Assistance

I need assistance with BitLocker. Please include the TAG number for the computer.