My Recently Visited Services
I need assistance with a classroom computer, either software and/or hardware.
Submit a ticket for Jet Stream issues such as specific access for staff and faculty.
I need support for events using projection, audio, and/or microphones.
I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
I need assistance with my connection to the JC-WiFi.
I need assistance with resetting my Multifactor Authentication (MFA)
I need assistance with a wired connection.
I need assistance with the Jackson College Gmail, Google Drive, etc.
Submit a ticket for Business Objects, ODS and the data warehouse
I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.
The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.
Use this request to checkout a Solution Center laptop.
Submit a ticket for screen access requests, end user support, errors, ect.
I need assistance with cable TV, digital signage, and general TV issues (Do not use for TV requests).