My Recently Visited Services

High School Student request form.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need support for events using projection, audio, and/or microphones.

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance with Jackson College VPN connection.

Submit a ticket for screen access requests, end user support, errors, ect.

When describing your issue, please specify whether it relates to software or hardware.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for general assistance.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

Wi-Fi hot spot request

I need assistance with installing a printer.

I need assistance with BitLocker. Please include the TAG number for the computer.

Report emails that you have received that look suspicious or phishy.

I need assistance with installing a printer and driver for a classroom.

I need assistance adding/removing a shared drive/folder.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance resetting my password.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

I need assistance unlocking my account.

I need assistance with a wired connection.

Submit a ticket for Jet Stream issues such as specific access for staff and faculty.