My Recently Visited Services

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance resetting my password.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need support for events using projection, audio, and/or microphones.

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

I need assistance with the Jackson College Gmail, Google Drive, etc.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Wi-Fi hot spot request

Submit a ticket to Request for Creating Shared Folder (Q - R: Drive)

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.

Report emails that you have received that look suspicious or phishy.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance adding/removing a shared drive/folder.

I need assistance with cable TV, digital signage, and general TV issues (Do not use for TV requests).

I need assistance with the projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

I need assistance with Jackson College VPN connection.

I need assistance with projector, screen, speakers, and AV cart issues in a classroom.

I need assistance with BitLocker. Please include the TAG number for the computer.

When describing your issue, please specify whether it relates to software or hardware.

I need assistance with installing a printer and driver for a classroom.

I need assistance with a wired connection.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need assistance with installing a printer.