My Recently Visited Services

I need a reload for my computer.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

I need assistance with resetting my Multifactor Authentication (MFA)

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance logging in to my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, Google Workspace, housing, and Office 365.

I need assistance resetting my password.

I need assistance with Jackson College VPN connection.

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

I need assistance with BitLocker. Please include the TAG number for the computer.

High School Student request form.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Use this request to checkout a Solution Center laptop.

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Wi-Fi hot spot request for JC employees only

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need assistance with a wired connection.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with my connection to the JC-WiFi.

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

I need assistance unlocking my account.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance adding/removing a shared drive/folder.