My Recently Visited Services

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

Submit a ticket for Recruit Assistance.

I need assistance resetting my password.

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Submit a ticket for JetStream issues such as specific access for staff and faculty.

Submit a ticket for Access and form creation, etc.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Submit a ticket for ID/Meal Plan Issue

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Mongoose Cadence Assistance.

I need assistance with a wired connection.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need a reload for my computer.

I need assistance with BitLocker. Please include the TAG number for the computer.

Wi-Fi hot spot request for JC employees only

I need assistance with Jackson College VPN connection.

Use this request to checkout a Solution Center laptop.

I need assistance adding/removing a shared drive/folder.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need support for events using projection, audio, and/or microphones.

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)