My Recently Visited Services

Submit a ticket for Google Workspace software installs or other general assistance. (Gmail, Calendar, Meet, Docs, Drive, etc.)

Wi-Fi hot spot request

I need assistance with a classroom computer, either software and/or hardware.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need assistance resetting my password.

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.

I need support for events using projection, audio, and/or microphones.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with installing a printer and driver for a classroom.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

Submit a ticket for general assistance.

I need my CV-WiFi password or CV-WiFi assistance.

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for assistance with Respondus in regards to Installing, Uninstalling, Updates, Error, etc.

I need assistance unlocking my account.

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Unable to access JC Services

Submit a ticket for Canvas and Online Classroom Support.

Report emails that you have received that look suspicious or phishy.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need a reload for my computer.

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)