My Recently Visited Services

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.

I need assistance unlocking my account.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

High School Student request form.

I need assistance with a wired connection.

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance resetting my password.

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

I need my CV-WiFi password or CV-WiFi assistance.

Submit a ticket for general assistance.

Report emails that you have received that look suspicious or phishy.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with Jackson College VPN connection.

I need assistance with installing a printer.

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

When describing your issue, please specify whether it relates to software or hardware.

Unable to access JC Services

I need assistance with BitLocker. Please include the TAG number for the computer.