My Recently Visited Services

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance with BitLocker. Please include the TAG number for the computer.

I need assistance with installing a printer and driver for a classroom.

I need my CV-WiFi password or CV-WiFi assistance.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

Submit a ticket for screen access requests, end user support, errors, ect.

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance with my connection to the JC-WiFi.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket to Request for Creating Shared Folder (Q - R: Drive)

Submit a ticket for general assistance.

I need support for events using projection, audio, and/or microphones.

I need assistance adding/removing a shared drive/folder.

I need assistance resetting my password.

Submit a ticket for updates, maintenance, and outages within colleague.

I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.

I need assistance with installing a printer.

I need assistance with a classroom computer, either software and/or hardware.

I need assistance unlocking my account.

Submit a ticket for Proofpoint: The user has an issue with email (Internal/external), blocking incoming emails and adding/removing them from the allowed list.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.