My Recently Visited Services

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need IT support in JW and HLC for AV, simulations, etc.

Report emails that you have received that look suspicious or phishy.

I need assistance with a JC-WiFi issue.

Submit a ticket for Microsoft 365 software installs or other general assistance. (Visio, Outlook, Onedrive, Word, Excel, Teams, etc.)

Submit a ticket for Ironbox (Update/Create)

I need assistance with my phone (including not receiving incoming calls, being unable to make outbound calls, etc.)

Wi-Fi Puck request.

I need assistance resetting my password.

I need assistance adding/removing a shared drive/folder.

Submit a ticket for general assistance.

When describing your issue, please specify whether it relates to software or hardware.

I need assistance with installing a printer and its driver.

I need assistance with installing a printer and driver for a classroom.

I need hardware assistance with a computer.

I need assistance with removing potential malware on my system.

Submit a ticket for screen access requests, end user support, errors, training, and etc.

I need assistance unlocking my account.

I need assistance with creating a shared folder in the Q: drive.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

Submit a ticket for Adobe software installs or other general assistance. (Acrobat, Photoshop, etc.)

Submit a ticket for Google Workspace software installs or other general assistance. (Gmail, Calendar, Meet, Docs, Drive, etc.)

Submit a ticket for Adding users to and assisting users in the use of Calendly.

Submit a ticket for updates, maintenance, and outages within Colleague.

Submit a ticket for error messages when trying to log in, Colleague, Canvas loop (rerouting back to JC Canvas login page)