My Recently Visited Services
I need assistance with my connection to the JC-WiFi.
I need assistance with installing a printer.
I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.
I need assistance with a wired connection.
I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)
I need IT support in JW and HLC for AV, simulations, etc.
Submit a ticket for screen access requests, end user support, errors, ect.
I need support for events using projection, audio, and/or microphones.
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
I need assistance with the Jackson College Gmail, Google Drive, etc.
I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.
I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
When describing your issue, please specify whether it relates to software or hardware.
Submit a ticket for Google Workspace software installs or other general assistance. (Gmail, Calendar, Meet, Docs, Drive, etc.)
I need assistance with installing a printer and driver for a classroom.
Submit a ticket for Microsoft 365 software installs or other general assistance. (Visio, Outlook, Onedrive, Word, Excel, Teams, etc.)