My Recently Visited Services

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

I need assistance resetting my password.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

High School Student request form.

Submit a ticket for JetStream issues such as specific access for staff and faculty.

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Canvas and Online Classroom Support.

I need a reload for my computer.

Use this request to checkout a Solution Center laptop.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need assistance with BitLocker. Please include the TAG number for the computer.

I need assistance unlocking my account.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

I need assistance adding/removing a shared drive/folder.

I need assistance with Jackson College VPN connection.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

I need assistance with a wired connection.

I need assistance with my connection to the JC-WiFi.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance with the TV, projector, screen, speakers, AV cart, and microphone issues in a multimedia space.