My Recently Visited Services

Submit a ticket for Canvas and Online Classroom Support.

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with Jackson College VPN connection.

Submit a ticket for screen access requests, end user support, errors, ect.

I need assistance with a wired connection.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need assistance with resetting my Multifactor Authentication (MFA)

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance with installing a printer.

I need assistance with the Jackson College Gmail, Google Drive, etc.

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance unlocking my account.

I need assistance with projector, screen, speakers, and AV cart issues in a classroom.

Submit a ticket for the Welcome to Canvas course.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

I need assistance with BitLocker. Please include the TAG number for the computer.

Report emails that you have received that look suspicious or phishy.

I need assistance resetting my password.

Submit a ticket for updates, maintenance, and outages within colleague.

I need assistance with my connection to the JC-WiFi.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)