My Recently Visited Services

I need assistance with Jackson College VPN connection.

Submit a ticket for screen access requests, end user support, errors, ect.

I need a reload for my computer.

Submit a ticket for Install/assist with Software/Printer on JC equipment. (not a default JC software supported)

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

Wi-Fi hot spot request

I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

Use this request to checkout a Solution Center laptop.

I need assistance resetting my password.

I need support for events using projection, audio, and/or microphones.

I need my CV-WiFi password or CV-WiFi assistance.

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

I need assistance unlocking my account.

High School Student request form.

I need assistance with resetting my Multifactor Authentication (MFA)

I need assistance adding/removing a shared drive/folder.

Submit a ticket for Canvas and Online Classroom Support.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

I need assistance with BitLocker. Please include the TAG number for the computer.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)

I need assistance with a wired connection.