My Recently Visited Services

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.


I need assistance resetting my password.


Submit a ticket for Canvas and Online Classroom Support.


I need assistance adding/removing a shared drive/folder.


Submit a ticket for general assistance.


Submit a ticket for screen access requests, end user support, errors, ect.


I need assistance with resetting my Multifactor Authentication (MFA)


I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.


I need support for events using projection, audio, and/or microphones.


I need my CV-WiFi password or CV-WiFi assistance.


I need assistance with Jackson College VPN connection.


I need assistance with projector, screen, speakers, and AV cart issues in a classroom.


I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.


I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.


I need assistance unlocking my account.


Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)


I need a reload for my computer.


I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.


I need IT support in JW and HLC for AV, simulations, etc.


The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.


I need assistance with the projector, screen, speakers, AV cart, and microphone issues in a multimedia space.


I need assistance with a classroom computer, either software and/or hardware.


Use this request to checkout a Solution Center laptop.


I need assistance with a wired connection.