My Recently Visited Services
I need assistance with a computer, laptop or hardware items; including keyboard, mouse, monitor, and/or docking station.
I need IT support in JW and HLC for AV, simulations, etc.
I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.
I need support for events using projection, audio, and/or microphones.
I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.
I need assistance with my connection to the JC-WiFi.
Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.
Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)
I need assistance with the Jackson College Gmail, Google Drive, etc.
I need assistance with a general phone - broadsoft - (cloud based pbx, Yealink T31 found in classrooms, breakout rooms, security, many front desks, could include voicemail as there is voicemail on several of them, also Yealink MP58 - switchboard and box office, Yealink W76P - bookstore, kitchen.)
I need assistance with issues relating to TVs, projectors, screens, audio, and microphones.
I need assistance with New Equipment, Upgrades, etc., for a computer, laptop, or hardware items, including a keyboard, mouse, monitor, and/or docking station.
When describing your issue, please specify whether it relates to software or hardware.
Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)
Submit a ticket for screen access requests, end user support, errors, ect.
I need assistance with a classroom computer, either software and/or hardware.
I need assistance with BitLocker. Please include the TAG number for the computer.
Submit a ticket to Request for Creating Shared Folder (Q - R: Drive)
I need assistance with projector, screen, speakers, and AV cart issues in a classroom.