My Recently Visited Services

Submit a ticket for Canvas and Online Classroom Support.

I need assistance with resetting my Multifactor Authentication (MFA)

High School Student request form.

I need assistance with logging into my Jackson College account for one of the following services: PWDreset, Canvas, JetStream, E-mail, and Office 365 services.

I need assistance with Jackson College Outlook, Gmail, shared mailbox, distribution lists, etc.

Wi-Fi hot spot request

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

Submit a ticket for (Webi) Business Objects, ODS and the data warehouse

Submit a ticket for JetStream issues such as specific access for staff and faculty.

Submit a ticket for Access and form creation, etc.

I need assistance with my MS Teams phone (phone not powering on, how to sign into phone)

Submit a ticket for ID/Meal Plan Issue

Submit a ticket for screen access requests, end user support, errors, ect.

Submit a ticket for Recruit Assistance.

I need assistance with a wired connection.

Submit a ticket for Mongoose Cadence Assistance.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

I need a reload for my computer.

I need assistance with BitLocker. Please include the TAG number for the computer.

I need assistance with Jackson College VPN connection.

I need assistance adding/removing a shared drive/folder.

I need support for events using projection, audio, and/or microphones.

Use this request to checkout a Solution Center laptop.