My Recently Visited Services

I need my CV-WiFi password or CV-WiFi assistance.

Submit a ticket for Jet Stream issues such as specific access for staff and faculty.

Use this request to checkout a Solution Center laptop.

I need assistance with Jackson College VPN connection.

I need assistance with hardware items such as a computer, keyboard, mouse, monitor, headset, or docking station.

Submit a ticket for Install/assist with software on JC equipment. (not a default JC software supported)

The user has an issue with email (Internal/external), such as incoming emails being blocked, not receiving emails, or specific errors being seen within the email.

I need assistance with a wired connection.

Wi-Fi hot spot request

Submit a ticket for the Welcome to Canvas course.

Submit a ticket for Business Objects, ODS and the data warehouse

I need assistance with cable TV, digital signage, and general TV issues (Do not use for TV requests).

I need assistance with installing a printer and driver for a classroom.

I need assistance adding/removing a shared drive/folder.

I need assistance with installing a printer.

Report emails that you have received that look suspicious or phishy.

I need assistance with the projector, screen, speakers, AV cart, and microphone issues in a multimedia space.

I need assistance with projector, screen, speakers, and AV cart issues in a classroom.

I need assistance with the Jackson College Outlook, shared mailbox, Distribution list, etc.

Report potential malware on my computer. If you suspect you have fallen victim to a malware attack, please shut down your computer immediately and call the Solution Center 517-796-8639.

Submit a ticket for Installing/assisting users with software on the Library Checkout Laptop.

I need IT support in JW and HLC for AV, simulations, etc.

I need assistance with my connection to the JC-WiFi.

Submit a ticket for IT support for the JW and HLC for AV, simulations, etc.

Assistance with phone services (including not receiving incoming calls, being unable to make outbound calls, etc.)