Standard Technology Requirements
The following is a list of basic computer system requirements to use Jackson College’s learning management system, Canvas. It is always recommended to use the most up-to-date versions and better connections. Canvas will still run with the minimum specifications, but you may experience slower loading times. Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements.
- For best performance, Instructure products (Canvas) should be used on the current or previous major releases of Chrome, Firefox, Edge, or Safari. Because Instructure products are built using web standards, Instructure products run on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.
- Instructure products only require an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
Please note, additional hardware or software may be necessary. For a complete list of technology requirements, visit the Canvas website.
Supported Browsers
Instructure products support the current and previous major releases of the following browsers:
- Chrome 119 | 120
- Firefox 120 | 121 (Extended Releases are not supported*)
- Edge 118 | 119
- Respondus LockDown Browser (supporting the latest system requirements)
- Safari 16 | 17 (Macintosh only)
Computer Specifications
For best performance, access Instructure products with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.
Operating System
Instructure products require an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
Internet Speed
Along with compatibility and web standards, Instructure products have been carefully crafted to accommodate low bandwidth environments. It is recommended to have a minimum Internet speed of 512kbps.
Mobile Devices
Instructure products are optimized for desktop displays. However, if you are using a mobile device, you can access Instructure products using a mobile application (app) or mobile browser. The mobile app does not provide 100% accessibility to access or participate in courses or textbooks.
Mobile Apps
For the best user experience, please download the product mobile apps. Mobile apps are currently available for Canvas and Mastery Connect.
The Canvas mobile apps require Android 8.0 or later and iOS 15.0 or later. Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.
Mastery Connect mobile apps require Android 8.0 or later and iOS 15.0 or later. For additional details, please reference Mastery Connect Requirements.
Mobile Browsers
Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices:
iOS
- Safari (default browser with limited Canvas support
- Chrome
Android
- Chrome (default browser with limited Canvas support)*
- Internet
- Firefox
*Android default browser varies per mobile device.