PASSWORD ASSISTANCE
To reset or change your password and Password Reset information, Click the link below.
Current Jackson College students, employees, and retirees now have the ability to reset their password 24 hours a day, seven days a week, without contacting the Solution Center for assistance by enrolling in JC’s Self-Service Reset Password Management service.
SSRPM allows those eligible for enrollment the ability to manage their network services account password which controls access to:
- Jackson College Computers
- JetStream
- My Courses
- Microsoft 365
- Google Workspace
- Mobility Print
- JC Wifi
MY NETWORK SERVICES DEFAULT PASSWORD
Your default password is the first letter of your first name CAPITALIZED, the first letter of your last name in lowercase, two digits of your day of birth (not month), the last two digits of your birth year, and the last four digits of your student ID.
FREQUENTLY ASKED QUESTIONS:
WHAT IS MY USERNAME?
All usernames consist of the first seven letters of your last name, the first seven letters of your first name, and your middle initial (optional).
EXAMPLE: Jane Anita Evanston
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Username format: EvanstoJaneA@my.jccmi.edu
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Note: Student usernames are followed by a domain of @my.jccmi.edu while employee usernames are followed by a domain of @jccmi.edu.
WHERE DO I FIND MY ID NUMBER?
Your student ID number is available on JetStream in your User Profile.
If unable to login, contact Student Services at 517-796-8425. Verification of personal identifying information is required for the release of your student ID number. Employee's may contact the Human Resources Office at 517-796-8460.
WHEN DOES MY PASSWORD EXPIRE?
Student, Inactive Student, and Retiree passwords are set to expire every 4 months.
Employee passwords are set to expire every 3 months.
SHOULD I CHANGE MY DEFAULT PASSWORD?
Yes, you are required to change your default password.
When you change your password, you must meet the following complexity requirements:
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Minimum length should be at least 12 characters
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Number of special characters to include 1
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Must start with an alphabetic character
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Must contain at least 1 upper case character
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Number of numeric characters to include 1
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Must not have 5 consecutive character(s) from your username
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Must not be a well known passwords ('1234','Password' etc.)
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Maximum length should not exceed 28
WHAT IF I HAVE A PROBLEM CHANGING MY PASSWORD?
Please Contact the JC Solution Center using the information below.
Call: 517.796.8639
Email: jcsolutioncenter@jccmi.edu
Walk-in: William Atkinson Hall, Room 203
LiveChat: located in the lower right-hand corner of this website. Only available during times when the Solution Center is open.
Solution Center hours:
Monday – Thursday: 8 a.m. – 6 p.m.
Friday: 8 a.m. – 2 p.m.
Saturday& Sunday: Closed
After-Hours Emergency Assistance: Call 517.796.8639 for further directions on after-hours emergency assistance.
WHY IS PASSWORD SECURITY IMPORTANT?
As a Jackson College student and/or employee you have access to many resources on the college network. In order to gain access to these resources, you must prove your identity to get into the system. Part of that identity is providing a password along with your username. If your password was accessed by another person (intruder) that intruder would not only be able to represent themselves as you, they would also be able to access and/or destroy all of your electronic files. Once access has been gained into your account, the entire Jackson College network is then at risk. If the intruder had enough knowledge and experience, they could then access other computers and systems on the network, which in turn could cause a major security breach.