Common Service Requests
Hardware Request
► Hardware Service Request
Hardware is a collective term used to describe any of the physical components of your computer, monitors, or accessories such as docking station, mouse, keyboard, or web cam.
After you've performed the standard troubleshooting; restart! please use this service form to request assistance.
Software Request
► Software Service Request
Software pertains to the applications accessed that allow you to operate your computer and execute specific tasks. This includes such things as Office 365 application (outlook, word, excel, powerpoint), Adobe Acrobat, Calendly, Ironbox, Shared Folder, and the file application.
Please select the form that best applies.
Malware Support
► Malware Support Request
Use this request form if you suspect you have fallen victim to malware on a Jackson College computer.
Thank You for reporting this and keep Jackson College IT environment safe!
Email issues
► Outlook Service Request
Use this request form if you are experiencing issues with your email.
Missing G or Q Drive
► Adding Shared Drives
Use this article to re-establish connection to your shared (Q) or home (G) drives! Use the request link on this article to submit a service request if it is unsuccessful.
Printer Request
► Printer Service Request
Use this request form if you need a printer installed on your computer or if you are having issues printing from your computer.
For printer issues such as frequent jamming, replacement toner, errors on printer display screen, and other printer functionality issues; please use the information on the front of the printer to contact AOS.
Classroom Support
► Classroom Computer Support Request
Use this request form if you are experiencing issues with the computer in a classroom.
► Classroom Equipment Support Request
Use this request form if you are experiencing issues with the audio/visual equipment within a classroom; projector, screen, speakers, and 5IP (the black cart that houses the controls for this equipment).
Multimedia Support
► Event Support Request
Use this request form if you are having an event that you will need support for any of the following; projector, audio, and/or microphone setup.
Network Requests
► College Equipment Connection Request
Use this request form if you are having issues connection you Jackson College provided laptop to the network.
► VPN Connection Request
Use this request form if you are experiencing issues connection to Global Protect (VPN).
► WiFi Puck (Hot Spot) Request
Use this request form if you need a JC provided hot spot for things such as; work related travel.